Terms of service

Last updated: 20/07/2026

Thanks for shopping with Zeffa Collective. Before you place an order, please take a few minutes to read through these terms. By using this site or buying from us, you're agreeing to them.

Who we are

Zeffa Collective is a South African clothing and lifestyle brand. If you need to reach us for anything, email zeffacollective@gmail.com.

Orders and pricing

All prices on the site are in South African Rand and include VAT where it applies. Every now and then a price might be listed incorrectly by mistake. If that happens, we'll reach out before processing your order rather than just charging the wrong amount.

Placing an order doesn't guarantee it will go ahead. We confirm every order by email, and in rare cases (stock issues, payment problems, suspected fraud) we may need to cancel one. If that happens, you'll get a full refund.

Payment

Payments are handled through our checkout provider. We never see or store your card details ourselves.

Shipping

We aim to get orders out within 6 business days of purchase. Delivery times we quote are estimates rather than promises, since courier delays happen. Once your order is delivered, it's your responsibility. Ownership only passes to you once we've received full payment.

International shipping

International orders can take longer than local ones, usually 5 to 15 business days, and that timeline is outside our control once the parcel leaves South Africa.

Any customs duties, import taxes, or clearance fees charged by your country are your responsibility, not ours, and aren't included in the price you pay at checkout. We can't predict what these will be as they vary by country, so please check with your local customs office if you're unsure before ordering.

If a parcel is delayed, held, or returned by customs, we'll do what we can to help, but we're not liable for costs or delays caused by another country's border process.

Cancelling your order

If you buy something online, South African law (the Electronic Communications and Transactions Act) gives you the right to cancel within 7 days of receiving it, no reason needed, as long as the item is unused and still in its original condition. Just email us at zeffacollective@gmail.com to start that process. Return shipping is on you unless the item was faulty or we sent the wrong thing.

Returns and faulty items

Outside of that 7 day window, we'll still accept returns or exchanges within 5 days of delivery, provided the item hasn't been worn and still has its tags and packaging. This is at our discretion.

Sale items are [final sale / exchange only, whichever applies to you].

Product descriptions

We do our best to show colours and details accurately, but screens vary and small differences in dye or fabric can happen between batches. That's normal and not something we can be held to account for.

Intellectual property

Everything on this site, our logo, designs, photos, and written content, belongs to Zeffa Collective. Please don't copy or reuse it commercially without asking us first.

Liability

We're not responsible for indirect losses that come from using our site or products, to the extent the law allows us to say that. That said, nothing here takes away any right you already have under the Consumer Protection Act.

Privacy

Any personal information you give us is handled in line with our Privacy Policy and South Africa's POPIA legislation.

Governing law

These terms are governed by South African law, and any disputes would go through the South African courts or, where relevant, the National Consumer Commission.