Refund policy

Last updated: 20/07/2026

We want you to be happy with what you ordered. If something's not right, here's how returns work.

Change of mind (cooling-off period)

If you bought online and simply change your mind, South African law (the Electronic Communications and Transactions Act) gives you 7 days from the day you receive your order to cancel, no reason needed. The item needs to be unused, unworn, and in its original condition with tags still attached. Email zeffacollective@gmail.com to start this off. Return shipping is on you unless the item was faulty or we sent the wrong thing.

Standard returns and exchanges

Outside that 7 day window, we still accept returns or exchanges within 5 days of delivery, as long as the item hasn't been worn, washed, or altered, and still has its original tags and packaging. This is at our discretion, so it's worth reaching out first rather than just sending something back.

To start a return or exchange, email zeffacollective@gmail.com with your order number and what you'd like to do. We'll send you instructions from there.

Faulty or defective items

If an item arrives faulty, damaged, or not as described, that's a different process to a standard return. Under the Consumer Protection Act you have up to 6 months to bring it back for a repair, replacement, or refund, your choice. See our Warranty Policy for the details, and email zeffacrew@gmail.com with photos of the fault to get started. We'll cover return shipping in this case.

Sale and clearance items

Items bought on final sale or clearance are [final sale, no returns or exchanges / exchange only], unless the item is faulty on arrival.

Refunds

Once we've received and checked your return, we'll process your refund within 3 business days, back to your original payment method. You'll get an email once it's done. Please note it can take a few extra days for the refund to reflect, depending on your bank.